Work · Vertical operations platform / Spa & wellness
SpaOS AI
Multi-branch spa operations on one data model.
What it is
SpaOS AI is an operations platform for spas, salons and wellness businesses: scheduling and front desk, CRM, packages and memberships, inventory, POS and reporting across branches — with a consumer app for discovering and booking, and a business app for teams on the floor.
Why it needed to exist
Classic spa software records appointments and stops there. Multi-branch operators lose revenue in the gaps: empty slots, no-shows, unreconciled sales, staff who cannot see their day.
What Idealink did
Idealink built the platform for the client — the NestJS backend, the operations and front-desk admin, and the mobile apps published under the client's own store account.
- Status
- Live
- Relationship
- Client product
- Industry
- Spa, salon and wellness operations
- Period
- 2026
- Platform
- Web platform · iOS apps · admin
- Idealink role
- Platform architecture, backend engineering, operations admin, mobile apps
Thesis
Vertical software is not a booking screen with a logo. SpaOS AI is the vertical-operations story: branches, staff, rooms, services, customers, packages, POS and closing sharing one model, so the front desk gets actions instead of records.
01
One model, every desk
The domain modules the platform is built from.
- Scheduling
- Appointments as aggregates: multiple services, staff per segment, room assignment, buffers and deposit-policy snapshots
- Branches · staff · rooms
- Weekly availability, time off, closures, branch-scoped access
- Commercial
- Packages, memberships, booking policies, POS checkout with line items and payment capture, inventory ledger
- Front desk
- Live dashboard, operator briefs per task, contact-attempt outcomes for waitlist and outreach
- Team app
- Day timeline, clock in and out, checkout with tips and promo codes, shifts, time-off, announcements, chat, payroll runs
- Consumer app
- Discover and book, manage visits, intake and consent forms, deposits and payments, points, credits and memberships in one wallet
02
The team app
SpaOS Business, as published: the day at a glance and checkout in seconds.
03
Why the model matters
Because scheduling, customers, packages and sales share one schema, an empty slot is not a gap in a calendar — it is an action the front desk can take, with the customer, the package and the outcome recorded in the same place.
Role and branch-scoped access let owners, regional managers, branch managers, reception and therapists see only what they should, without separate systems.
Prisma-managed migrations keep an operations-critical schema reviewable and deterministic across branches and environments.
Outcome
Where it stands
SpaOS AI is live: the platform, admin and the two mobile apps are in use, published by the client.
Idealink built the product; the client owns and publishes it. No customer counts or revenue are published.
Stack and capabilities
Only what mattered
- NestJS
- Prisma
- PostgreSQL
- Next.js
- iOS